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Telesales Team Leader
Location:
Cairo
Description:
Job Summary: We are looking to hire a Telesales Team Leader to join us in our mission to educate the world. The successful candidate shall be responsible for promoting our brand, attracting new students, and ensuring a seamless onboarding experience for our students. Responsibilities: Collaborate with the team to engage potential students via phone calls and other communication channels Provide information, answer questions, and oversee the enrollment process Direct the team in initiating sales with potential customers handling inbound leads and driving outbound inquiries to boost student registration Analyze customer databases to identify growth opportunities and strategies for increasing student enrollment Receiving and processing all sales emails and answering sales calls directly from prospect or existing customers with a professional and prompt manner to ensure all inquiries are answered and finalized successfully Handle customer inquiries and complaints, providing prompt and effective resolutions. Monitor team performance metrics, such as call volume, conversion rates, and average sales value, and provide regular feedback Maintain comprehensive documentation for all student-related activities Ensure accuracy and compliance with established procedures Effectively communicate the benefits of our educational programs to potential customers Provide guidance, training, and mentorship to team members to ensure that they meet performance targets and deliver exceptional service Qualifications and Work Experience: Bachelor's degree in any field 5 years of experience in telesales or any relevant field Excellent verbal, written, and interpersonal communication skills Behavioral Competencies: Strong organizational skills and attention to detail Customer oriented with a dedication to delivering exceptional service Strong analytical and problem-solving skills Ability to thrive in a fast-paced and dynamic environment Result-oriented mindset with a focus on achieving performance goals Proficiency in multitasking and effective task prioritization Powered by JazzHR
Company:
Nagwa
Posted:
April 15 on The Resumator
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